Refund, Returns & Cancellation Policy

At Slatix, we strive to provide quality products and excellent service. If you need to cancel an order, return a product, or request a refund, please review the policy below.

Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order is still being processed and has not yet been shipped, you may contact us to request a cancellation. Once approved, your order will be cancelled, and a full refund will be processed to your original payment method.

Unfortunately, once an order has been dispatched, it can no longer be cancelled. In this case, our Returns Policy below will apply.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the following conditions:

The product must be unused, uninstalled, and in its original saleable condition.
The product must be returned in its original packaging, including all accessories, manuals, and components supplied with the order.
The item must be securely packaged to ensure it is protected during return transit.
Unless the product is faulty, damaged on arrival, or supplied incorrectly, the customer is responsible for the cost of returning the item to Slatix.
We recommend using a tracked courier service, as the customer remains responsible for the goods until they have been received by Slatix.

Please include your order number or proof of purchase with your return to assist us in processing your request as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If the return is approved:

Your refund will be processed using the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are non-refundable unless the return is the result of an error on our part, or the product was defective or damaged upon arrival.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you have received the incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number;
A description of the issue; and
Clear photographs showing the product and any damage.

Where applicable, Slatix will arrange a replacement, repair, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by applicable consumer protection legislation:

Sale, clearance, or promotional items.
Products that have been installed, used, modified, or damaged after delivery.
Products that are not returned in their original saleable condition.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act (CPA). Your statutory rights remain fully applicable.